Our mission is grounded in respect for the individual. It is this respect for the principles of integrity and dignity of the individual that guides every interaction with our customers as well as with each other.
We pledge to be aware each moment so that our focus is on service ... realizing its ultimate value to our clients and the rewards it brings. Therefore, our commitment is to provide the power of people backing technology to deliver the benefits and compliance services the customer expects.
What Sets Us Apart?
It comes down to our business priorities. At Infinisource, our No. 1 priority is people - whether it's the Customer Service Representative answering our phone, the client calling with technical questions or a plan participant calling about premium payments, people are where it all starts for us.
- Here are some of the ways our commitment to personal service benefits those we work with:
- We maintain a personal working relationship with our contacts at the IRS, DOL and Congress. This ensures our access to changes and updates to employee benefit law is timely and well-researched.
- Attendees of our nationally acclaimed seminars typically double or triple their subject matter knowledge. Since the subject matter is typically government regulations (yawn!), that statement speaks volumes about our ability to reach our seminar participants.
- Our belief that service is as critical as compliance has led to a 94 percent client retention rate. While we offer clients expanded options for getting in touch with us, person-to-person contact is our rule of thumb